The Sundowner

We would like a partial reimbursement for the inconvenience of having no hot water for half of our stay. Positive: The house was spacious and had two separate lounge areas which was good. Negative: We arrived on Tuesday. For the first 2.5 days we had no hot water to shower. We contacted the agent and were told it was due to the gas bottles. The gas company came out a day later. This did not fix the problem. We were then told it was an electric system and were asked if we had been over using the water. The water was cold, so we definitely had not been! A plumber came out on Thursday afternoon and the problem was thankfully fixed. This took 2.5 days to rectify, which I feel was too long for such an important problem. We would like a partial reimbursement for this major inconvenience. Shower in main bathroom leaks throughout bathroom and into the toilet. The light did not work properly (kept turning on and off). Exhaust fan was extremely noisy. Split system in main bedroom is also very noisy - had to turn off at nighttime due to the noise, which wasn’t ideal being winter.

Positive: We arrived on Easter Sunday and the host left some chocolate eggs for Easter and that was really nice - kids loved it :)

Positive: Clean, air conditioning, had most things needed to cook Negative: Fan in ensuite makes a terrible noise and the online description of the house should be more accurate. It was advertised as 7 beds but the 2 single beds were trundle and didn't even fit in the room if they were both pulled out. Also advertised as dog friendly but then when we arrived the booklet said dogs must be kept outside. This was not ok.

Would definitely stay here again, the positives greatly outweigh the negatives! Positive: I loved that when I explained finding a broken toilet brush in one of the loos, the host immediately brought a replacement. The linen/cleaning cupboards were really well stocked with cleaning needs and spare blankets. The bedrooms and common areas were really lovely. There was some water provided in a dispenser for our arrival. There was quite good cookware and an excellent cooking space for kitchen duties. This all really stood out and made for a great impression. Excellent air con in both master room and common area. We appreciated the great care taken in all these ways and our experience is that the host takes constructive criticism with the best attitude, doing their best to implement improvements that reflect this, which makes them a truly competent host as far as I am concerned. Negative: Trundle bed was short for an adult. Both doors to common areas, and the drawers in kitchen, were unneccessarily noisy which meant others were woken up repeatedly, this could have been addressed easily with noise reducing adhesives. Hardly any tea cups, we purchased a couple and gifted them :-) A real lack of normal drinking glasses for water, most people don't like tin cups. Also a crack in the toilet seat in the en suite. The door from garage to kitchen was very difficult to close, extremely noisy as a result, and would need some carpentry to address this, yes, could be summer expansion.... Code at outside door does not seem to work causing security concerns for us. Security key to front screen door also does not seem to work. Secondary bedrooms get quite hot, only solution is to leave all the doors open reducing privacy for guests...possibly some attention to jasmine and lattice at side would alleviate this heat problem. Lastly, to point out that as Booking.com didn't allow me to edit the dates, a direct add was made with the host. Somehow their system allowed a double booking for the last night, which caused a lot of extra fuss for my team. The replacement accommodation that was offered and accepted did not include WIFI, which was a huge oversight, but luckily we were able to use our starlink to remedy this.

See spiders. Added photos. Kindly do pest control Positive: Good Negative: House is very specious and easy to access